No, we are not an NDIS registered provider hence why we only service self managed client. Nevertheless, we prioritize quality and safety, aligning with NDIS guidelines and follow protocols such as worker screening checks etc. By going down this path our business pricing structure enables us to compensate our employees fairly, uphold applicable insurances and to sustain our operations.

We exclusively serve self-managed NDIS customers for NDIS house cleaning, as this aligns with our business model. Also our commitment to providing cleaning services aligns with the preferences and needs of individuals who prefer greater control over their NDIS funds. By specializing in serving self-managed customers, we aim to offer a tailored and flexible approach to cleaning services. This allows our clients to have maximum autonomy in deciding how their NDIS funds are allocated for cleaning, ensuring a personalized and satisfactory experience. Our focus on self-managed customers reflects our dedication to meeting their unique requirements and providing a service that complements their desired level of control and independence.
All our additional services are open to all customers, including NDIS participants and our valued regular clients.

We primarily serve Sydney and Melbourne suburbs and looking to expand into other states as the year progressed. Please reach out to us directly to inquire whether we visit your specific suburb. Our team is committed to providing you with accurate and up-to-date information about our service coverage.

Our pricing for general house cleaning is $66 per hour, inclusive of GST, with a minimum time allowance of 2 hours per service for weekly and a minimum time allowance of 3 hours for fortnightly. Additional services such as end of lease, window cleaning, mattress cleaning, and carpet cleaning are quoted upon request. For detailed pricing information or to request a quote for specific services, please feel free to contact us. We aim to provide transparent and competitive pricing tailored to your cleaning needs.

Yes, our prices are inclusive of GST.

For NDIS Customer: An invoice will be issued on the day by Alfa Clean Head Office to you or to your Plan Manager.

For Regular Cleaning Clients: An invoice will be issued on the day by Alfa Clean Home Head Office for payment same day via Bank Transfer or Credit Card. No cash payments will be accepted.

For End of Lease Cleaning: The 50% deposit and final payment can be paid by bank transfer or credit card. A detailed invoice will be issued outling what was completed.

For other Specialised Services: An invoice will be issued on the day by Alfa Clean Home Head Office for payment same day via Bank Transfer or Credit Card.

Our professional cleaners provide comprehensive house cleaning services. Tasks include, but are not limited to, cleaning bathrooms, removing cobwebs, dusting surfaces, and changing and making beds. We strive to address a wide range of cleaning needs to ensure your home is a clean and comfortable environment.

Yes. Tasks such as oven cleaning, range hood cleaning, venetian blind cleaning&  fridge cleaning are not included in the general/regular cleaning option. Tasks that require climbing on ladders and heavy lifting are not permitted due to safety concerns.

Absolutely. We understand that no two houses are the same. Our approach involves coming to your house for an assessment to understand your priorities and preferences. From there, we tailor our cleaning services to meet your unique needs. Whether you have specific areas of focus or special requests, we work with you to create a personalized cleaning plan. Your satisfaction is our priority, and we are committed to delivering a service that aligns perfectly with your expectations. Contact us to discuss how we can customize our cleaning services for your home.

At Alfa Clean Home, we prioritize consistent and high-quality service. To prevent any decline in cleaning standards, we implement a detailed checklist for our cleaners. Additionally, we conduct regular check-ins by visiting your home to ensure that both you, the client, and our cleaning standards are maintained. Your satisfaction is paramount to us, and we proactively address any concerns to ensure the ongoing excellence of our cleaning services. We believe in transparency, accountability, and a commitment to delivering a consistently exceptional cleaning experience. If you ever have feedback or specific requests, please don’t hesitate to communicate with us. We’re here to ensure your satisfaction with every cleaning visit.

In the unlikely event that this may happen, please contact your Client Liaison Manager. Our Client Liaison Manager is dedicated to addressing any concerns, queries, or feedback you may have regarding our cleaning services. Your satisfaction is our priority, and we are committed to resolving any issues promptly and effectively. Feel free to reach out to your Client Liaison Manager, and they will work with you to ensure that your experience with our cleaning services meets your expectations. Your feedback is valuable to us, and we appreciate the opportunity to address any concerns you may have.